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Our payment policy is very simple. Just follow few steps and after that you will be able enjoy our products & services.

We have crafted 5 different modes of payment. You can choose as per your convenience.

Below are the 5 different modes of payment.

1. Online Payment (By RazorPay)
2. COD (Cash on Delivery)
3. Using PayPal
4. Cheque or Demand Draft
5. Wire Transfer

1. Online Payment

For online payment we accept only through Razorpay which is one of the most trusted and best payment getway for online payments and with Domestic and International Credit, Debit cards, EMIs (Credit / Debit Cards & cardless ), PayLater, Net banking from 58 banks, UPI and 8 mobile wallets, Razorpay provides the most extensive set of payment methods.

   - EMI Payment Methods

However, below is the list of banks that we support for EMI:

credit card we support below Bank

Kotak Mahindra
HDFC
AXIS
IndusInd
RBL
ICICI
Standard Chartered
Yes Bank
American Express
Bank of Baroda

for debit card we support only - HDFC Bank

Please check below link for all online payment methods

Link - https://razorpay.com/docs/payment-gateway/payment-methods

2. COD (Cash on Delivery)

Cash on Delivery Service available only for Black Jack "APPAREL & CLOTHING" Category in India only.

3. Using Paypal

Paypal Payment is available only for International Buyers.

With Paypal, you can make easy payments in few steps. Paypal is mostly quick & secure online payment service. It is world’s mainly preferred online payment gateway.

For India, we are not allowing payment through Paypal. There are number of other modes of payment (except Paypal) to opt for if you are residing in India.

 4. Cheque or Demand Draft

You can pay via cheque or demand draft as well. If you want to make payment via cheque or demand draft, kindly choose for the option “Check & Demand Draft” in Payment option page.

Once your cheque or Demand Draft has been cleared, your order will be confirmed and the products will be delivered accordingly.

 5. Wire Transfer

We have wire transfer (mode of payment) only for International Buyers at present.

Our return policy is applicable to both international & domestic level purchases.

1. Jewellery & Loose Diamond and Gemstone Category 

Guaranteed

We offer you 100% money back guarantee.

Period

We accept the return products within 14 days of products’ delivery date. In case, if you return it after 14 days, we will not accept it. So kindly return the products within 14 days. In case there is some defect or damage or loss parts  in product so the customer has to contact us within 48 hours after the delivery with the image of the parcel or product for proof after 48 hours if the customer contacts us than no exchange or refund of the product will take place as per our policy .

 Customized Refund Policy

If the customer has customized the product according to their needs later are not satisfied with it then in such cases no exchange or refund will be provided according to our policies.

Conditions

Products have to be in its original conditions as they were delivered to you. We will not accept the products in below conditions.

• If products were used
• With any scratches on products
• With any change in products
• Damaged products

Return charges

Products return charges (especially return shipping charges) has to be paid by buyers.

Eligibility

After verifying for the conditions of the products as mentioned in above, we will confirm your refund product eligibility.

Mode of Refund Payment

Funds will be transferred to you via same way as you have selected to purchase.

Additional Charges

Kindly note, restocking charge is 20% of the Invoice Amount.

2. Apparel & Clothing Category 

Guaranteed

You may return all apparel & clothing products within 7 days(from the date you receive the items) of delivery for exchange or store credit. The original bag and tag should be intact , not be damaged.

For the returned item(s), we will arrange a replacement or issue a store credit after we have checked your return tracking number or receipt.

Please note the following items cannot be returned or exchanged: Swimsuit, lingerie, bodysuits, swimwear, mask and accessories.

We do not accept returned items that were sent back by you directly without checking with us first.

Please do not make returns directly to the address on the package received.Only send to the address that our customer service provided or follow for open a return request by this link - https://brandblackjack.returnscenter.com

The original shipping fee and insurance are non-refundable.

Refund Store Credit & Exchange Period

Refund Store Credit - We will accept the return within 7 business days from the date of delivery and after the return gets approve from our side then you will get 7 days to send the tracking details of the item you are sending us otherwise the return will get rejected. (if you have refund store credit then that can be used within 60 days from the date of issue).

Read Refund Store Credit Policy -  https://www.brandblackjack.com/pages/refund-store-credit-policy

Exchange - We will accept the return within 7 business days from the date of delivery and after the return gets approve from our side then you will get 7 days to send the tracking details of the item you are sending us otherwise the return will get rejected.

In case there is some defect or damage or loss parts  in product so the customer has to contact us within 48 hours after the delivery with the image of the parcel or product for proof after 48 hours if the customer contacts us than no exchange of the product will take place as per our policy .

Conditions

Products have to be in its original conditions as they were delivered to you. We will not accept the products in below conditions.

• If products were used
• With any scratches on products
• With any change in products
• Damaged products

Return & Pick up

We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost. unless a mistake is made by BLACK JACK.

Eligibility

After verifying for the conditions of the products as mentioned in above, we will confirm your exchange product eligibility.