Return, Exchange & Store Credit Policy

At Brand Black Jack, we prioritize your satisfaction. We offer a transparent and easy return process for both domestic and international orders.

🛍 Applicable Category: Apparel & Clothing

You may return all apparel and clothing items within 7 days of delivery for exchange or store credit.

Items must be in original condition with tags and packaging intact.
Non-returnable: Swimsuits, lingerie, bodysuits, masks, accessories.

⚠️ Important Return Guidelines

All returns must be initiated through our self-serve portal: Start Your Return
Do not return to the address on the package. Use only the address provided after approval.
Unapproved or unsolicited returns will not be accepted.
Original shipping and insurance charges are non-refundable.

💳 Refund via Store Credit

Request return within 7 business days of delivery.
After approval, provide tracking info within 7 days. Otherwise, the request will be rejected.
Store credit is valid for 60 days from the date of issue.
Read full policy: Store Credit Policy

🔄 Exchange Policy

Exchange accepted within 7 business days of delivery.
Tracking must be submitted within 7 days after approval.
If item is defective/damaged, contact us within 48 hours of delivery with images.
Requests after 48 hours will not be processed.

📦 Return Conditions

Products must be returned in their original, unused condition. We will not accept items that:

Have been worn or used
Are scratched, stained, or altered
Are returned in damaged condition

🚚 Return Shipping

Return shipping costs are the buyer’s responsibility unless the error is on our end.
We do not accept Freight To Collect (FTC) or Cash on Return shipments.

✅ Eligibility Check

All returned items are inspected upon arrival. If the item does not meet our return standards, your request will be denied.

If you have any questions or need help with your return, email us at:
📩 support@brandblackjack.com