Return, Refund & Exchange Policy
Our return policy is applicable to both international & domestic level purchases.
1. Jewellery & Loose Diamond and Gemstone Category
Guaranteed
We offer you 100% money back guarantee.
Period
We accept the return products within 14 days of products’ delivery date. In case, if you return it after 14 days, we will not accept it. So kindly return the products within 14 days. In case there is some defect or damage or loss parts in product so the customer has to contact us within 48 hours after the delivery with the image of the parcel or product for proof after 48 hours if the customer contacts us than no exchange or refund of the product will take place as per our policy .
Customized Refund Policy
If the customer has customized the product according to their needs later are not satisfied with it then in such cases no exchange or refund will be provided according to our policies.
Conditions
Products have to be in its original conditions as they were delivered to you. We will not accept the products in below conditions.
- If products were used
- With any scratches on products
- With any change in products
- Damaged products
Return charges
Products return charges (especially return shipping charges) has to be paid by buyers.
Eligibility
After verifying for the conditions of the products as mentioned in above, we will confirm your refund product eligibility.
Mode of Refund Payment
Funds will be transferred to you via same way as you have selected to purchase.
Additional Charges
Kindly note, restocking charge is 20% of the Invoice Amount.
2. Apparel & Clothing Category
Guaranteed
You may return all apparel & clothing products within 7 days(from the date you receive the items) of delivery for exchange or store credit. The original bag and tag should be intact , not be damaged.
For the returned item(s), we will arrange a replacement or issue a store credit after we have checked your return tracking number or receipt.
Please note the following items cannot be returned or exchanged: Swimsuit, lingerie, bodysuits, swimwear, mask and accessories.
We do not accept returned items that were sent back by you directly without checking with us first.
Please do not make returns directly to the address on the package received.Only send to the address that our customer service provided or follow for open a return request by this link - https://brandblackjack.returnscenter.com
The original shipping fee and insurance are non-refundable.
Refund Store Credit & Exchange Period
Refund Store Credit - We will accept the return within 7 business days from the date of delivery and after the return gets approve from our side then you will get 7 days to send the tracking details of the item you are sending us otherwise the return will get rejected. (if you have refund store credit then that can be used within 60 days from the date of issue).
Read Refund Store Credit Policy - https://www.brandblackjack.com/pages/refund-store-credit-policy
Exchange - We will accept the return within 7 business days from the date of delivery and after the return gets approve from our side then you will get 7 days to send the tracking details of the item you are sending us otherwise the return will get rejected.
In case there is some defect or damage or loss parts in product so the customer has to contact us within 48 hours after the delivery with the image of the parcel or product for proof after 48 hours if the customer contacts us than no exchange of the product will take place as per our policy .
Conditions
Products have to be in its original conditions as they were delivered to you. We will not accept the products in below conditions.
- If products were used
- With any scratches on products
- With any change in products
- Damaged products
Return & Pick up
We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost. unless a mistake is made by BLACK JACK.
Eligibility
After verifying for the conditions of the products as mentioned in above, we will confirm your exchange product eligibility.